AnyDesk
Fast remote connection. Works without installation.
The code to read to us: The 9–10 digit “This Desk” number on the left of the screen
- Home
- Company
- Remote support
Download the app and call us; we will connect to your screen and help right away.
Your device
Computer1Download the app
2Call us
3Scan the code
4Let’s solve it together
Apps
AnyDesk
Remote connection to phones and tablets.
The code to read to us: The address number shown when you open the app
Android
iPhone
Scan with your phone’s camera
TeamViewer QuickSupport
One-tap support on your phone.
The code to read to us: The “Your ID” number in the app
Android
iPhone
Scan with your phone’s camera
DMSS
Dahua recorders. Live view and playback from your phone.
Android
iPhone
Scan with your phone’s camera
Hik-Connect
Hikvision recorders. Viewing and notifications from your phone.
Android
iPhone
Scan with your phone’s camera
SmartPSS
View Dahua cameras from a computer.
Try these first
Most problems are solved with a few simple checks. If not, call us.
No camera image
- Check that the recorder and camera adapters are plugged in and their lights are on.
- If one camera is not showing, that camera’s cable or adapter may have come loose.
- If none are showing, turn the recorder off for 30 seconds and turn it back on.
Still not working? 0 (414) 312 33 72
The app says “offline”
- Check with another device whether the modem the recorder is connected to has internet.
- If you turned the modem off and on, wait a few minutes; the device will reconnect.
- Make sure the app on your phone is up to date.
Still not working? 0 (414) 312 33 72
The alarm keeps going off
- Disarm the system from the app or the keypad.
- Check whether a door or window has been left open.
- Check whether there is a curtain, a balloon or a device blowing hot air in front of the motion sensor.
Still not working? 0 (414) 312 33 72
I can’t view old recordings
- Check the disk status on the recorder’s screen; there may be a “no disk” or “error” warning.
- Make sure you have selected the right camera and date in the app.
- If the recording period is full, the oldest recordings may have been overwritten.
Still not working? 0 (414) 312 33 72
I forgot my password
- Don’t try to reset the recorder or alarm password yourself; the settings may be erased.
- Call us; once we confirm you are the owner of the device, we will reset it together.
Still not working? 0 (414) 312 33 72
The links go only to the apps’ official download and store pages. Give the code on your screen only to the Desa Bilişim team, when we call you or when you call us.
Not solved remotely?
Open a fault report: describe the problem and, if you like, add your location and a photo. Our technician will call you to arrange an on-site visit.
Couldn’t connect?
Call us, and we will set it up together step by step over the phone.